0

FAQ

Sex Doll

1. Do your sex dolls have a heating function? How does it work?
-

Silicone is good at insulating heat, so it takes a little longer to travel outwards to the skin and body. On average, it could take around 2 hours to fully warm your doll. 

If you’re having difficulty with the internal full-body heating system, you might not be giving it enough time. The difference is night and day, and you’ll notice right away if you just give it enough time.

SAFETY FIRST.

NEVER LEAVE YOUR DOLL ALONE FOR AN EXTENDED PERIOD WHILE USING THE HEATING SYSTEM. TOO MUCH HEAT EXPOSURE COULD DAMAGE THE MATERIALS.

2. How does the vaginal suction function work?
-

The doll's body features an external motor connected via an air tube, simulating the clamping and suction sensations of a real orgasm. Not only does it intelligently perform rhythmic clamping and suction, but the textured particles inside the vagina also provide a friction sensation. The all-encompassing, flesh-like envelopment delivers an even more satisfying and pleasurable experience.

3. How does the Intellegent Moaning Function work?
-

The five-point touch-activated vocalization feature incorporates touch-sensitive sound chips within the doll's sensitive areas (chest, abdomen, buttocks). The intensity and rhythm of moaning sounds adjust dynamically based on your squeezing pressure, enabling climax and delivering lifelike sensations.

4. What’s the benefit of the hard hand function?
-

Hardened hands can effectively reduce the chance of accidentally piercing the fingertips.

5. What is the difference between standing with bolts and standing without bolts?
-

The standing without bolts are reinforced for short-term standing. For extended periods, a standing assist frame is recommended. The standing with match the body's softness and are suitable for prolonged standing.

6. What is the difference between partly softened areas (like the abdomen or thighs) and softer body softness?
-

The local softening (e.g., abdomen/thigh softening) involves removing the weight-reduction layer in specific areas and replacing it with a softening gel. This achieves a targeted soft feel but does add some extra weight to those parts. The softer body softness feature is achieved by using a softer grade of silicone material throughout the entire body construction.

7. What are the differences among the available head types?
-

The doll heads are available in four types: hard head, soft head,hard movable mouth head, and soft movable mouth head. Please note that non-movable mouth head and movable mouth heads are made from different molds, so their facial contours may vary slightly.

In terms of details, hard heads and hard movable mouth heads feature implanted eyebrows and eyelashes, giving them a more refined appearance. Soft heads and soft movable mouth heads, on the other hand, have painted eyebrows and attached eyelashes.

8. What is lubricated vagina?
-

The lubricated vagina features a special material inside the vaginal canal that becomes lubricated upon contact with water, eliminating the need for lubricant during intercourse.

9. What is the difference between separate vagina and integrated vagina?
-

The detachable part of the separate vagina can be removed, but the integrated part cannot. When cleaning separate vagina, you need to clean both the vaginal cavity of the body and the detachable insert. For integrated vagina, only the vaginal cavity of the body needs to be cleaned.

10. What is the oil seepage situation like for the silicone body?
-

The silicone we use has very minimal oil seepage. However, in very hot weather or when using the heating function, it's completely normal to see a tiny bit more. No worries at all — just give it a light powdering and it'll be perfect!

11. What is the best way to position and store the doll for daily maintenance?
-

Our dolls are best stored in a cool, shaded area. In hot weather, a light application of body powder can help maintain a dry and smooth surface if any natural oil secretion occurs. For ideal long-term storage, we recommend using a dedicated rack: separate the head and hang the body. If you're using a standing assist frame instead, please adjust the pose and height carefully to shift weight away from the feet—this allows for safe, extended standing. When placing the doll on a bed, either lay it on its side or, if lying flat, use a soft latex pad under the body to relieve pressure on the lower back and buttocks.

12. What is the proper way to clean the doll?
-

For general cleaning, warm water and a mild bath soap are perfect. For intimate care, we include a special vaginal cleaner. Just fill it with water and gently irrigate the area.

13. What poses can the doll be put in?
-

Our dolls feature the EVO skeleton, which is incredibly flexible! It can achieve most human-like poses, including the splits, duck sitting, kneeling, shoulder shrugs, and more. However, to ensure long-term durability, we recommend avoiding holding any single extreme pose for extended periods, as this can stress both the skeleton and the silicone over time.

14. What makes your STPE material better than others?
-

We use STPE, a new generation of TPE material! It has much less oil, zero odd smell, and a wonderfully soft, dough-like feel. It's a big difference from traditional TPE!

MAX Series vs TPE Dolls

15. What is the main difference between MAX Series dolls and TPE dolls?
-

The main difference lies in material, realism focus, and overall feel. The MAX Series emphasizes visual realism, structure, and artistic detail, while TPE dolls focus on extreme softness and tactile comfort.

16. What materials are used in each series?
-

  • MAX Series dolls are primarily crafted from premium silicone, offering balanced softness, durability, and realistic structure.

  • Made of high-grade TPE material, it is well-known for its excellent softness.

17. Which series feels softer to the touch?
-

TPE dolls are softer overall and provide a plush, cushion-like feel.MAX Series dolls feature zoned softness, with softer areas such as the chest and hips, while maintaining natural firmness elsewhere.

18. Which series looks more realistic?
-

The MAX Series offers higher visual realism, including refined body sculpting, layered skin textures, hand-painted makeup, and custom amber eyes. TPE dolls focus more on touch than detailed visual aesthetics

19. Which series is more durable?
-

MAX Series dolls are more resistant to dents and pressure marks, making them suitable for frequent posing, photography, and long-term display. TPE dolls require gentler handling due to their softer material.

20. Which series is easier to maintain?
-

The MAX Series is easier to maintain and less prone to deformation. TPE dolls may need more careful storage and regular powdering to maintain surface condition.

21. Which series is better for photography and styling?
-

The MAX Series is ideal for photography, styling, and posing thanks to its structured body, EVO skeleton, and refined surface detailing.

22. Which series is better for touch and comfort?
-

TPE dolls are recommended if your priority is maximum softness and a plush, warm feel.

23. Do both series support the same functions and features?
-

Both series can support advanced features such as EVO skeletons and functional modules, but MAX Series dolls receive more artistic detailing and finishing.

24. Which series should I choose?
-

Choose the MAX Series if you value realism, artistry, durability, and display quality. Choose TPE dolls if you prioritize softness, comfort, and tactile experience.

MAX Series & Silicone Dolls

25. What is the difference between MAX Series dolls and standard silicone dolls?
-

While both use silicone materials, the MAX Series goes far beyond standard silicone dolls in terms of artistry, detailing, and design philosophy. MAX dolls are created as artistic characters, not just bodies, with a stronger focus on realism, expression, and presence.

26. Why does the MAX Series feel more artistic?
-
  • The MAX Series is developed with an art-first approach.  Each doll features hand-painted makeup by professional artists, custom-crafted amber eyes, and carefully refined facial expressions. The goal is not uniform perfection, but individuality and emotional presence.

27. What kind of details make the MAX Series more realistic?
-

MAX dolls show fine skin textures, subtle tonal variations, and sculpted anatomical transitions. Details such as natural joint coloring, gentle skin depth, and realistic proportions are designed to look lifelike under both natural light and photography.

28. What is zoned softness design in the MAX Series?
-

Zoned softness means the body is designed with different softness levels in different areas. Key regions such as the chest and hips are softer for a natural touch, while other areas maintain gentle firmness for structure, durability, and realistic body support.

29. Does the MAX Series focus more on realism or softness?
-

The MAX Series prioritizes realism, structure, and artistic expression, offering a balanced softness that feels skin-like rather than overly plush. For users who prefer extreme softness, STPE dolls may be a better option.

30. Are MAX Series dolls mass-produced?
-

No. MAX Series dolls are artist-finished, with hand-applied makeup and detailing. Each piece carries subtle variations, giving every doll a unique presence.

31. Who is the MAX Series best suited for?
-

The MAX Series is ideal for customers who value:

  • Artistic design and individuality

  • Realistic visual detail

  • Photography, styling, and display

  • A balanced, lifelike feel rather than extreme softness

32. Quick Summary
-
  • Standard Silicone Dolls: functional, standard, material-focused

  • MAX Series Dolls: artistic, detailed, character-driven, zoned design

Order&Payment

33. What should I do if I have questions while selecting a doll?
+

If you have any questions or need assistance during the selection process, please don’t hesitate to contact us. We will be happy to assist you.

34. What payment methods do you accept?
+

We offer these payment methods:

Bank transfer

PayPal

35. How long does the production of the sex doll take?
+

Since our dolls are handmade, it takes 25-30 days to complete, ensuring the exquisite craftsmanship of the product.

36. Do you offer a guarantee for my order?
+

We recommend documenting the unboxing process by taking videos or photos as proof of receiving your sex doll. If your doll arrives damaged during delivery, contact us immediately for assistance.

Shipping

37. How long will I receive the doll?
-

Delivered duty paid (DDP) shipping is a type of delivery where the seller takes responsibility for all risks and costs associated with transporting goods until the buyer receives them at the destination.

The doll will ship via air/train/truck/ship. It will be delivered by local carriers when it arrives in the destination country. We create a tracking number through the carrier’s system and print the label on the parcel.

The tracking information does not update until the doll arrives in the destination country. When you check the tracking information, it will show that the doll has arrived in cities where clear customs.

Pros

The buyer doesn’t have to pay import tax.

The seller is responsible for customs clearance.

Lower shipping price.

Cons

Your doll will arrive in 20 days, which takes more time than express.

The tracking information will update within 15 days.

Can I use DDP Shipping?

Products with batteries excluded.

This service is available in the contiguous United States and most EU countries.

Please contact us for more information.

38. Will I pay extra for Customs and are there any issues in customs?
-

We have been in the doll business since 2015 and have served thousands of customers worldwide. Countries apart from some Mideast countries and African countries, it is okay to import dolls there. And as for Latin American countries, sometimes it is possible. Asia(except for India, Pakistan, and Sri Lanka), North America, Europe, and Oceania are okay with doll import.

As for tariffs, USA customers are free from tax. European customers can choose self-clearance or delivery-duty-free service. The final custom tax will be from 50 USD to 200USD, which depends on your country’s policy and the doll size.

39. What else will be sent with the doll?
-

We will ship the Manual, Wig, Cleansing device, heating rod, and clothing with the doll. Due to the shipping restriction, the repair kit is not allowed shipping with the doll. If you need glue or stain remover, please tell us. We will send it individually by another shipping method.

Business

40. How to be a business partner with yhdoll company?
+

If you’re interested in working with us as a business partner or distributor, please contact our team by email with details about your business and market focus.

 We’ll review your information and follow up with partnership options, requirements, and support opportunities.

We value long-term collaboration and are committed to supporting our partners as we grow together.